COVID Response: We are currently open and shipping orders. Order processing times will be delayed. Our customer service phone hours are Monday-Friday 8:30am to 3pm CST. Thank you for your support. Please stay safe and healthy.
Charleys Surplus Return Policy
Your satisfaction is important to us. If you are not pleased with your purchase, simply return the item to us within 30 days for replacement or a refund of the purchase price. Shipping charges are not refundable.
We cannot accept returns or exchanges for worn or damaged items, and cannot accept sleeping bags, shoes, or undergarments that have been used.
Due to safety and legal concerns, we do not accept returns or exchanges on any of the following NEW items (including but not limited to): Flak vests, bulletproof vests, body armor, kevlar helmets or other kevlar materials, bulletproof plates, gas masks. NO EXCEPTIONS.
Please note: As an Army Navy Surplus store, we carry many used and surplus products. Used and surplus products may have minor differences from the description, photo, or each other. If you have any questions or concerns about used and surplus items, please contact us before purchasing.
Instructions for Return/Exchange
Step One: Your Item's Original Packaging
The original packaging includes a copy of your order that helps us identify your items with your order so we can credit your account successfully. If you don’t have your original packaging, please include the following written on a piece of paper: your name, your order number, and your phone number.
RETURNS: Write on your original order slip that you would like to return the item(s) for a refund.
EXCHANGES: Write on your original order slip that you would like an exchange, and please mark down the specific item(s) that you would like to exchange for.
Step Two: Shipping
You are responsible for return shipping. You can use your original box you received, or any plain cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Address all returns and exchanges to:
3100 N. Lincoln Ave
Chicago, IL 60657
Step Three: Processing
Most packages take 1-5 business days to be shipped back to us, but please check with your shipper to track any packages returning to our facility. Once your return is received it will be inspected within 48 hours of receipt.
For Refunds: Your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 3 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Refunds over $300 may incur a 10% processing/restocking fee.
For Exchanges: After processing the package, your new item(s) will be packed and mailed out within 2 business days. You may be contacted for additional charges for shipping or price differences with your new item(s).
If you have any questions, or need to process a return/exchange quickly, please contact us at firstname.lastname@example.org or 773-477-0189.