COVID Response: We are currently open and shipping orders. Order processing times will be delayed. Our customer service phone hours are Monday-Friday 8:30am to 3pm CST. Thank you for your support. Please stay safe and healthy.
Charleys Surplus FAQ
Q: How do I order online?
A: Ordering online is easy. The shopping cart at the top right corner of your page will tally the number of items in your cart, and give you options to either view item information or make a quick check out.
- After making color/size and quantity selections, add items to your cart by clicking on the "Add to Cart" button found beneath the product description and pricing information.
- At any time you may click "Shopping Cart" for detailed quantity and pricing information on items currently in your cart.
- When finished shopping, click "Check Out".
At check out, please complete all informational fields. Phone numbers and e-mail addresses are important so that we can quickly and correctly process your order. You will immediately receive confirmation of our receipt of the order
Q: How do I order by Telephone?
A: If at any time you want to place an order by phone, we are available 6 days a week to take your call, assist you, and answer your questions. Please have the complete item number, size and/or color option chosen and credit card information ready before you call. 1-800-654-4795.
Q: Can I pay via Paypal?
Yes, Charleyssurplus.com is set up to accept Paypal Express Checkout payments.
Q: Can I pay via check or money order?
A: Yes. Please send us a letter with your complete order, including SKU numbers, sizes, colors, and shipping method. Include your contact information including Name, Address, Phone Number, and Email. Send this along with your payment to the address below. Make sure to include the appropriate shipping costs.
3100 N. Lincoln Ave
Chicago, IL 60657
Please make checks and money orders payable to "Charleys Surplus"
Once payment is received, we will fulfill and ship your order based on the shipping method you have selected. If you do not include the full amount we will be unable to fulfill any part of your order.
Q: Do you ship internationally?
A: For all International Shipping: Orders are based on shipping WEIGHT, not purchase price. Select International Shipping during checkout. We will contact you with the shipping cost for your approval before shipping.
In determining your delivery requirements keep in mind that most orders are sent on the next business day after receiving the order. Holidays and weekends are not considered business days. No shipments will be made or delivered on these days. Saturday delivery can be arranged for shipments on Friday if necessary for an additional charge. If you have a specific delivery requirement drop us an email after placing your order and we will do everything possible to meet your needs.
Q: Do you ship to APO/FPO addresses?
Yes. For military addresses please check the box that asks if your address is an APO/FPO. Ground shipping is the only option for these addresses.
Q: Do you ship to freight forwarders?
Yes. If you are shipping to a freight forwarder we may contact you to request full payment via PayPal. We appreciate your understanding.
Q: Why is shipping so high/low?
A: We do our best at Charleys Surplus to keep our rates low, but we also must keep up with standard carrier rate increases to stay in business. Our rate is for both shipping and handling, and allows us to constantly provide you with the best service in the industry.
Q: Will I get the exact item in the picture?
A: No. While our photos are representative of what you will receive, due to the unqiue nature of military surplus we are unable to photograph every single individual product we carry. The item you receive will be functionally similar to our photo, but there may be slight differences including different markings, years, labels, or accessories.
Q: Can I get a product with a specific manufacturer/year/marking etc?
A: It never hurts to ask, but unless our listing states details, we cannot guarantee you will receive an item with the specifics you are looking for. We will do our best within reason to help you out, but due to our high volume of orders we may be unable to accomodate special requests.