Charley's Surplus FAQ
Q: How do I order online?
A: Ordering online is easy. The shopping cart at the top right corner of your page will tally the number of items in your cart, and give you options to either view item information or make a quick check out.
- After making color/size and quantity selections, add items to your cart by clicking on the "Add to Cart" button found beneath the product description and pricing information.
- At any time you may click "Shopping Cart" for detailed quantity and pricing information on items currently in your cart.
- When finished shopping, click "Check Out".
At check out, please complete all informational fields. Phone numbers and e-mail addresses are important so that we can quickly and correctly process your order. You will immediately receive confirmation of our receipt of the order
Q: How do I order by Telephone?
A: If at any time you want to place an order by phone, we are available 6 days a week to take your call, assist you, and answer your questions. Please have the complete item number, size and/or color option chosen and credit card information ready before you call. 1-800-654-4795.
Q: Can I pay via Paypal?
Yes, Charleyssurplus.com is set up to accept Paypal Express Checkout payments.
Q: Can I pay via check or money order?
A: Would you prefer to pay for your order via check or money order? At the checkout, select the "Pay by check or money order" option. This will create a printout of your order with all of your information. Send this along with your payment to the address below.
3100 N. Lincoln Ave
Chicago, IL 60657
Please make checks and money orders payable to "Charley's Surplus"
Once payment is received, we will fulfill and ship your order based on the shipping method you have selected.
Q: Do you ship internationally?
A: For all International Shipping: Orders are based on shipping WEIGHT, not purchase price. Select International Shipping during checkout. We will contact you with the shipping cost for your approval before shipping.
In determining your delivery requirements keep in mind that most orders are sent on the next business day after receiving the order. Holidays and weekends are not considered business days. No shipments will be made or delivered on these days. Saturday delivery can be arranged for shipments on Friday if necessary for an additional charge of $10.00. If you have a specific delivery requirement drop us an email after placing your order and we will do everything possible to meet your needs.
Q: Do you ship to APO/FPO addresses?
Yes. For military addresses please check the box that asks if your address is an APO/FPO. Ground shipping is the only option for these addresses.
Q: Do you ship to freight forwarders?
Yes. If you are shipping to a freight forwarder we may contact you to request full payment via PayPal. We appreciate your understanding.
Q: Why is shipping so high/low?
A: We do our best at Charley's Surplus to keep our rates low, but we also must keep up with standard carrier rate increases to stay in business. Our rate is for both shipping and handling, and allows us to constantly provide you with the best service in the industry.